Most automation starts with the wrong question: where can we deploy an agent, instead of where is the friction. AI is not the automation strategy, it's one part of the mix, some steps need rules, some need AI, some need a person's judgement. The mix is decided by the work, not the technology.
Book a conversationAI doesn't transform a workflow on its own. The right mix of data, analytics, automation, and AI does, applied differently at every step.